El sector Edtech en 2021: Remando al viento ¿Un año para el crecimiento y la consolidación?
VIRTUAL
- Eventos similares:
- e-business
- Empleo
- formación
- Loyola Másteres
- negocios digitales
- Universidad
Organizado por METODO Research Group (University of Zaragoza)
Del 08/07/19 al 09/07/19
Facultad de Economía y Empresa. Gran Vía 2. Zaragoza., Zaragoza, España (mapa)
The University of Zaragoza and METODO research group are proud to host this workshop Artificial Intelligence ">FULL PROGRAM
Contributions:
Workshop timeline (AIRSI2019):
· Submission deadline: 15 April 2019 (1 April 2019)
· Accepted manuscripts: 26 April 2019 (15 April 2019)
· Early registration (295 €) 10 June 2019; 395 € after.
· Workshop celebration: 8-9 July 2019 (University of Zaragoza; SPAIN)
Submission email: tsij2020@gmail.com
Special issue timeline:
The use of automated forms of interaction in services is an innovation that may affect customer choices (e.g., Van Doorn et al. 2017) as well as productivity and profitability. As a result, there is an increasing awareness on the part of firms that they need to develop service automation, so that they can achieve a competitive advantage by better approaching the current market transformation in the short and medium term. However, although the use of robots for product transportation has clear benefits, the results of robots operating in social settings and replacing human interactions (such as in services) are less clear.
In spite of increasing interest, recent contributions to this emerging field are mainly theoretical; consequently, there is a need to confront experts’ predictions with evidence obtained from the use of automation in frontline services. The aim of this special issue is to deepen and broaden the current understanding of the use of automated forms of interaction in services (e.g. AI, service robots, chatbots, etc.) by focusing on their effects on value creation, relationship outcomes, customer reactions and other related aspects. We welcome submissions focused on varied service environments (health, education, banking, tourism and hospitality, etc.), from different disciplinary backgrounds, such as sociology, psychology, marketing and management, among others. We particularly welcome multidisciplinary and interdisciplinary papers and studies using evidence based on data from any part of the globe. All theoretical and methodological (both qualitative & quantitative) approaches are equally appreciated.
Additional contact details: tsij2020@gmail.com
Upon acceptance, the authors agree the following:
ene
28
VIRTUAL
dic
02
Calle de la Ruda, 19, 28005 Madrid, España
nov
16
Universidad Loyola, Avenida de las Universidades, Dos Hermanas, Sevilla, España